Professional IT support & tech solutions, for Sydney.
From Microsoft 365 and business IT to Wi-Fi, computer repairs, and home technology, get reliable expert support without lock-in contracts or monthly retainers. With transparent pricing, a No Fix, No Fee guarantee, and 100% ad-hoc service, you only pay for the help you need, when you need it.
Three guarantees that remove all your risk
Most IT providers lock you into contracts and charge whether they fix anything or not. We do the opposite.
No Fix, No Fee
If we diagnose a software glitch or hardware issue and it proves unfixable, you pay absolutely nothing. Zero risk, zero stress — you only ever pay when there's a genuine result.
100% Ad-Hoc Support
Total budget control. No minimum monthly retainers, no fixed package clutter, and no hidden fees. You only pay for the exact assistance you request, when you request it.
Service At Your Time
Your schedule rules. We coordinate remote or on-site visits around your day — including evening and weekend availability — to completely minimise your household or business downtime.
One engineer. Two worlds covered.
Whether it's your family's devices or your growing business, you get the same enterprise discipline at honest, local prices.
For Your Home & Family
Keeping your household securely connected. From blazing-fast Wi-Fi setups and interactive smart home ecosystems to parental filters and family device cleanups.
- ✓ Whole-home Wi-Fi & mesh router deployment
- ✓ Smart home automation — Alexa & Google Home
- ✓ Network-level parental controls & content filters
- ✓ Family device cleanups, repairs & setups
For Your Small Business
Act as your casual, on-demand remote helpdesk. Managing your Microsoft 365 users, locking down devices with Intune, and deploying automated backups.
- ✓ Microsoft 365 user & email management
- ✓ Intune device security & remote wipe
- ✓ Single Point of Contact (SPOC) helpdesk
- ✓ Automated cloud backups & monitoring
Getting help is refreshingly simple
No call centres, no ticket queues, no jargon. Just a clear, honest process from first contact to fixed.
Tell us what's up
Send a quick message describing what's broken or what you'd like set up. Takes two minutes.
Free assessment
We diagnose the root cause and give you an honest, budget-friendly estimate — no obligation.
We fix it, your way
Remote or on-site, business hours or weekends. You choose the time that minimises your downtime.
Only pay for results
No Fix, No Fee. No contracts. You pay only for the assistance you actually received.
Enterprise expertise, local-friendly service
You're not hiring a faceless call centre — you're working directly with a qualified systems engineer who genuinely cares about getting it right.
Bachelor of IT plus CCNA, Azure, Microsoft 365, AWS & ITIL certifications — not just a hobbyist.
I solve the underlying problem, not just the symptom, so issues don't keep coming back.
No confusing jargon. I explain exactly what's wrong and what I'm doing, in language that makes sense.
Cheap, ad-hoc, pay-as-you-go rates. No retainers, no surprise invoices, no upselling.
Most requests get a personal reply within a few hours, with remote fixes often same-day.
Based in and serving Greater Sydney, with a focus on Western Sydney and the Parramatta region.
What Sydney clients say
Real results for real homes and businesses across Greater Sydney.
Naresh sorted our office Microsoft 365 and locked down every laptop with Intune in an afternoon. No contract, no fuss — exactly what a small business needs.
Our Wi-Fi finally reaches every room and the kids' parental controls actually work. He explained everything in plain English. Highly recommend.
Built me a custom PC that runs flawlessly and didn't try to upsell parts I didn't need. Genuinely knows the engineering side. Will use again.
Ready for a free tech assessment?
No contracts. No obligation. Tell us what's broken or needs setting up — we'll handle the rest on a strict No Fix, No Fee basis.
How we help
Enterprise-grade IT support delivered locally. Every service below is ad-hoc, budget-friendly, and backed by the No Fix, No Fee promise.
Technology Strategy & Pre-Purchase Advice
Buying the wrong gear is one of the most expensive mistakes a household or business can make. Before you spend, I give honest, brand-agnostic advice grounded in real systems engineering — so every dollar goes where it counts.
Brand-agnostic component selection for custom gaming rigs, content creator workstations, or budget-friendly business laptop fleets.
Free initial digital wellness checks to find hardware vulnerabilities, data backup gaps, or network bottlenecks before they cause a crash.
Independent comparisons of NBN plans, routers, NAS devices, cloud storage and business software subscriptions.
Advice on what to upgrade now, what can wait, and what to retire — so you scale smoothly without overspending.
Home & Family IT Support
A modern home runs on dozens of connected devices. I make them work together reliably and securely — so your family stays connected, protected and headache-free.
Eliminating dead zones, configuring mesh routers, and optimising your bandwidth for fast, stable coverage in every room.
Flawless automation routines for Amazon Alexa or Google Home, alongside wireless security cameras and smart lighting setups.
Setting up automatic 4G/5G cellular backup lines so your home office stays online if the NBN drops out.
Configuring family tablets, consoles, printer networks, and custom network-level parental content filters.
Computer Repairs & Hardware Engineering
From breathing new life into a sluggish laptop to engineering a high-performance custom rig, I treat every machine with precision and care — extending its life and protecting your data.
Precision engineering, liquid-cooling integration, and clean cable management for high-performance gaming and creator rigs.
Replacing slow spinning hard drives with ultra-fast modern SSDs and performing physical internal system deep cleans.
Complete security purges, ransomware isolation, and setting up bulletproof local or cloud backup systems.
Screen replacements, battery swaps, port repairs, and post-drop or post-flood device assessments.
Small Business Cloud & Remote Helpdesk
Small businesses deserve enterprise-grade IT without the enterprise price tag. I act as your single, dedicated point of contact — securing your devices, managing your cloud, and resolving issues fast.
One dedicated contact for every tech problem — no bouncing between telcos and device manufacturers.
Seamless staff onboarding/offboarding, secure business email domain setups, and OneDrive permission auditing.
Enforcing remote data wipe policies on corporate laptops or phones if they are lost or stolen.
Immediate incident resolution over the internet using secure remote desktop tools for fast, budget-friendly fixes.
Lightweight background alerts to monitor drive failures or critical security patches, even after hours.
Automated, tested backups so your business data is always recoverable if the worst happens.
Not sure what you need?
Book a free initial assessment and we'll figure out the smartest, most budget-friendly path together.
A software engineer in your corner
More than just tech support
Most local tech support guys only treat the symptoms of a broken device. Because my primary background is in deep systems architecture and software engineering, I analyse the root cause of your technical problems.
Whether I am deploying a security rule across your company's Microsoft Intune accounts, configuring an internet failover line, or custom-building a high-performance PC, every job gets that same engineering discipline.
I started this local service to give Sydney families and micro-businesses premium, reliable technical help at cheap, ad-hoc, pay-as-you-go rates. No lock-ins. No jargon. Just results you can rely on.
With more than four years across technical support, end-user computing, Microsoft 365, Azure, networking and day-to-day IT operations, I bring real-world enterprise systems knowledge to every residential and small business job I take on across Greater Sydney.
🎯 Looking for my corporate engineering portfolio?
If you are a corporate recruiter or client looking for my software development project history, enterprise resume, and technical stack details, view my full technical resume portal.
Get a free, budget-friendly estimate
No complex contracts. Tell us what's broken or needs setting up, and we'll handle the rest on a strict No Fix, No Fee basis.
Let's get you sorted
Reach out and Naresh will personally review your request — usually within a few hours.
Request received!
Thanks for reaching out. Naresh will review your request and get back to you shortly — usually within a few hours.
Common questions
Systems & Software Engineering background
The professional side of Naresh Adhikari — over four years across IT support, end-user computing, Microsoft 365, Azure, networking and day-to-day IT operations.
Practical support with a strong service mindset
I am an IT professional with strong experience in hardware and software support, Microsoft 365, Azure administration, user access management, troubleshooting, and IT service delivery.
I enjoy solving technical issues, improving user experience, and supporting smooth day-to-day operations across business systems and end-user environments.
I hold a Bachelor of Information Technology and certifications including CCNA, Microsoft Azure Administrator Associate, Microsoft 365 Fundamentals, AWS Cloud Practitioner, and ITIL Foundation.
Core technical skills
A practical mix of cloud, support, infrastructure, systems administration, and customer-facing IT skills.
Tenant administration, user access management, Azure Administrator Associate certified.
CCNA certified — LAN/WAN, routing, switching, Wi-Fi, VPN connectivity.
User accounts, permissions, group policy and access management.
Windows, macOS, Android & iOS support, deployments and troubleshooting.
Azure Backup, Veeam, data protection and disaster recovery setups.
ITIL Foundation — ticketing, incident resolution, documentation & SLAs.
Where I've worked
Recent roles across end-user support, desktop engineering, IT operations, and user-facing technical service.
IT Technology and Support Officer
- Administer and maintain networks, systems, end-user devices, and day-to-day business IT services.
- Support backup, security, upgrades, documentation, staff training, and IT asset management activities.
- Work with colleagues across the organisation to resolve technical issues and improve system efficiency.
EUC Field Service Engineer
- Supported end-user computing environments, field devices, deployments, and enterprise troubleshooting.
- Delivered responsive user support in a fast-paced workplace technology environment.
Onsite Desktop Engineer
- Provided support across Windows, Android, iOS, and Mac environments, including remote and onsite resolution.
- Handled ticketing, software troubleshooting, Active Directory access, Office 365 support, and VPN connectivity.
- Maintained strong client relationships while delivering reliable technical support and documentation.
IT Support Technician
- Installed and configured hardware, software, printers, scanners, user accounts, and Microsoft 365 services.
- Supported Active Directory, Azure backup, Veeam backup, VPN access, service requests, and user troubleshooting.
- Provided technical support by phone, email, and remote access while maintaining strong customer service.
Qualifications
Continuous learning and hands-on experience have shaped my professional growth in IT.
Bachelor of Information Technology
Victoria University · Sydney Campus
2019 – 2022 · CompletedAdvanced Diploma of Information Technology
Kingston Institute Australia
2018 – 2019 · CompletedHiring or collaborating?
I'm open to IT support roles, desktop engineering opportunities, and professional networking. Let's connect.
Connect on LinkedIn →