Naresh Adhikari | IT Professional & Systems Engineer

Hi, I'm Naresh Adhikari

I work across

Sydney-based IT professional with more than five years of experience across technical support, end-user computing, Microsoft 365, Azure, networking, Windows environments and day-to-day IT operations.

Microsoft 365 Azure Active Directory Networking IT Support

About Me

Practical support with a strong service mindset

IT Support and Systems Engineer

I am an IT professional with strong experience in hardware and software support, Microsoft 365, Azure administration, user access management, troubleshooting and IT service delivery.

I enjoy solving technical issues, improving user experience and supporting smooth day-to-day operations across business systems and end-user environments.

I hold a Bachelor of Information Technology and certifications across networking, Microsoft cloud, AWS and IT service management.

Email: nareshadhikari06@gmail.com

Location: Sydney, Australia

Education & Certifications

Continuous learning and hands-on support experience have shaped my professional growth in IT.

Bachelor of Information Technology

Victoria University | Sydney Campus

2019 - 2022 | Completed

Advanced Diploma of Information Technology

Kingston Institute Australia

2018 - 2019 | Completed

CCNA Azure Administrator Associate Microsoft 365 Fundamentals AWS Cloud Practitioner ITIL Foundation

Professional Experience

Roles across end-user support, desktop engineering, IT operations and user-facing technical service.

Carers NSW

IT Technology and Support Officer

Jul 2023 - Present

Administer and maintain networks, systems, end-user devices and day-to-day business IT services.
Support backup, security, upgrades, documentation, staff training and IT asset management activities.
Work with stakeholders to resolve technical issues and improve system efficiency across the organisation.

Transport for NSW

EUC Field Service Engineer

Jan 2023 - Jul 2023

Supported end-user computing environments, field devices, deployments and enterprise troubleshooting.
Delivered responsive user support in a fast-paced workplace technology environment.

FUJIFILM Business Innovation Australia

Onsite Desktop Engineer

Jul 2022 - Jan 2023

Provided support across Windows, Android, iOS and Mac environments, including remote and onsite issue resolution.
Handled ticketing, software troubleshooting, Active Directory access, Office 365 support and VPN connectivity.
Maintained strong client relationships while delivering reliable technical support and documentation.

ICTBS / The ictX

IT Support Technician

Jul 2020 - Jul 2022

Installed and configured hardware, software, printers, scanners, user accounts and Microsoft 365 services.
Supported Active Directory, Azure backup, Veeam backup, VPN access, service requests and user troubleshooting.
Provided technical support by phone, email and remote access while maintaining strong customer service.

Projects & Ventures

Current projects that combine practical IT experience, product thinking and modern digital delivery.

HomeLife Hub

A household dashboard for tasks, groceries, routines, reminders and everyday home management.

Visit homelifehub.com.au

1Touch IT

Founder-led IT support and practical technology solutions for homes and small businesses across Greater Sydney.