Tasks and reminders
Keep household responsibilities and recurring jobs visible.
Available now · serving Greater Sydney
Professional IT support & tech solutions, for Sydney.
From Microsoft 365 and business IT to Wi-Fi, computer repairs, and home technology, get reliable expert support without lock-in contracts or monthly retainers. With transparent pricing, a No Fix, No Fee guarantee, and 100% ad-hoc service, you only pay for the help you need, when you need it.
✓ No Fix, No Fee
✓ No lock-in contracts
✓ Evenings & weekends
Direct, personal support
With an experienced IT professional
One reliable contact for practical help at home or in business.
Wi-Fi & mesh setupStable whole-home coverage
ReadyMicrosoft 365 + IntuneSecure business devices
ReadyComputer repairs & upgradesPractical performance improvements
ReadyWebsites & digital solutionsModern, useful business technology
Ready
Microsoft 365Custom PC BuildsWi-Fi & NBNSmart HomeIntune MDMVirus RemovalCloud BackupRemote Helpdesk
Microsoft 365Custom PC BuildsWi-Fi & NBNSmart HomeIntune MDMVirus RemovalCloud BackupRemote Helpdesk
◆ Our Triple-Freedom Promise
Technology support without the usual pressure
Clear help, flexible service and no unnecessary monthly commitment.
No Fix, No Fee
If we diagnose a software glitch or hardware issue and it proves unfixable, you pay absolutely nothing. Zero risk, zero stress — you only ever pay when there's a genuine result.
100% Ad-Hoc Support
Total budget control. No minimum monthly retainers, no fixed package clutter, and no hidden fees. You only pay for the exact assistance you request, when you request it.
Service At Your Time
Your schedule rules. We coordinate remote or on-site visits around your day — including evening and weekend availability — to minimise household or business downtime.
◆ Who We Help
Practical technology support for real life and business
One reliable contact for home technology, small-business systems and digital projects.
◆ How It Works
Getting help is refreshingly simple
No call centres, no ticket queues, no jargon. Just a clear, honest process from first contact to fixed.
Tell us what you need
Send a short description of the issue, setup or improvement you have in mind.
Receive an assessment
We review the situation and explain the practical options before work begins.
We fix it, your way
Remote or on-site, business hours or weekends. You choose the time that minimises your downtime.
Only pay for results
No Fix, No Fee. No contracts. You pay only for the assistance you actually received.
◆ Why 1Touch IT
Enterprise experience with direct, local service
Work with one experienced IT professional who explains the problem clearly and stays focused on the result.
Qualified support
Founder-led support backed by a Bachelor of IT plus CCNA, Azure, Microsoft 365, AWS and ITIL certifications.
Root-cause thinking
Focus on the underlying cause rather than applying a quick temporary patch.
Clear communication
Clear explanations and honest recommendations without confusing technical language.
Flexible service
Ad-hoc support and transparent approval before work, without unnecessary retainers.
Responsive support
Personal review of requests, with remote resolution available for many common issues.
Greater Sydney coverage
Local service with a focus on Western Sydney and the Parramatta region.
0
Years of professional IT experience
0
Ad-hoc support available
7/7
Evening and weekend options
1
Direct point of contact from first enquiry to resolution
Product by 1Touch IT
Meet HomeLife Hub
A private household dashboard for tasks, routines, groceries, reminders, property information and everyday home management.
Product Preview
Everything at home, in one place
HomeLife Hub is designed for the everyday information and routines that are often spread across notes, calendars, messages and different applications.
Groceries and planning
Maintain practical lists for everyday household needs.
Property and household records
Organise useful information about assets, warranties and maintenance.
Habits and routines
Track household and personal routines from one dashboard.
Current stage: HomeLife Hub is preparing for private testing. The dedicated product website will be expanded separately.
◆ Helpful Local Guides
Practical advice before you book support
Clear steps for common Sydney home and small-business technology problems.
Start with the connection
Test beside the router, compare Wi-Fi with a wired connection if possible, then restart the NBN box and router once.
Check placement and interference
- Use an open, central, elevated position.
- Avoid metal cabinets, microwaves, thick masonry, and crowded power boards.
- Use 5 GHz nearby and 2.4 GHz farther away.
Know when mesh helps
Mesh can help larger or multi-storey homes, but cannot repair weak NBN service. If wired speed is healthy but rooms have dead zones, a measured Wi-Fi survey is the useful next step.
Protect identities first
- Require multifactor authentication for every user.
- Use separate everyday and administrator accounts.
- Review sign-ins, forwarding rules, and inactive accounts.
Protect devices and information
- Keep Windows, browsers, Office, and security tools updated.
- Use encryption, screen locks, and managed endpoint protection.
- Maintain an independent backup for critical cloud data.
Make phishing reportable
Give staff a simple way to report suspicious messages. Review users, devices, sharing links, mailbox rules, and recovery details quarterly.
◆ Trusted Locally
What Sydney clients say
Real results for real homes and businesses across Greater Sydney.
★★★★★
Naresh sorted our office Microsoft 365 and locked down every laptop with Intune in an afternoon. No contract, no fuss — exactly what a small business needs.
SP
Sarah P.Small business owner · Parramatta
★★★★★
Our Wi-Fi finally reaches every room and the kids' parental controls actually work. He explained everything in plain English. Highly recommend.
MT
Michael T.Family home · Blacktown
★★★★★
Built me a custom PC that runs flawlessly and did not try to upsell parts I did not need. Genuinely knows the engineering side. Will use again.
JL
James L.Content creator · Penrith
Need practical help with your technology?
Tell us what is not working, what you want to improve or what you are planning to set up.
Product by 1Touch IT
Meet HomeLife Hub
A private household dashboard for tasks, routines, groceries, reminders, property information and everyday home management.
Product Preview
Everything at home, in one place
HomeLife Hub is designed for the everyday information and routines that are often spread across notes, calendars, messages and different applications.
Tasks and reminders
Keep household responsibilities and recurring jobs visible.
Groceries and planning
Maintain practical lists for everyday household needs.
Property and household records
Organise useful information about assets, warranties and maintenance.
Habits and routines
Track household and personal routines from one dashboard.
Current stage: HomeLife Hub is preparing for private testing. The dedicated product website will be expanded separately.
Dashboard Experience
See your home at a glance
A clear dashboard can bring tasks, weather, security status, reminders and shared household planning into one practical daily view.
- Quick daily overview for home routines and tasks
- Designed for busy households that want one visible source of truth
- Tablet-friendly presentation for shared spaces
Real Household Use
Tasks, groceries and routines that feel real
Instead of a generic productivity layout, HomeLife Hub can reflect actual household use cases like shared groceries, pending tasks, community updates and home records.
- Pending tasks with shared accountability
- Grocery list coordination without multiple apps
- Household updates and key day-to-day information in one place
HomeLife Hub has its own home
Visit the dedicated domain for product updates as the public website is prepared.
Open HomeLife Hub →Services
Flexible IT support for home, business and digital work
Choose the support area that best matches what you need. Every project begins with a clear assessment and approval before work starts.
HOME SERVICES
Everyday technology that works properly
Practical support for connectivity, devices, repairs, security, smart-home setups and family technology.
HOME SERVICE 01
Wi-Fi, NBN & Home Networks
Stable connections and better whole-home coverage.
Diagnose unreliable connections, improve router placement and configure the right network for your home.
Wi-Fi and mesh optimisation
Improve coverage, reduce dead zones and configure devices correctly.
NBN and router troubleshooting
Separate connection problems from Wi-Fi problems and identify the practical next step.
Home-office connectivity
Reliable video calls, printers, VPN access and work-from-home equipment.
Network security
Safer passwords, guest networks, firmware checks and sensible device separation.
HOME SERVICE 02
Computer Repairs, Upgrades & Setup
Keep useful devices running well for longer.
Troubleshooting and practical improvement for Windows computers, laptops, peripherals and common software issues.
Performance upgrades
SSD, memory and setup improvements where the upgrade makes financial sense.
Malware and software cleanup
Remove unwanted software, improve security and restore normal performance.
New-device setup
Accounts, updates, applications, backups, email and secure transfer of information.
Custom computer advice
Independent component selection and custom PC planning based on real needs.
HOME SERVICE 03
Smart Home & Family Technology
Connected devices that are useful, secure and manageable.
Setup and troubleshooting for smart-home devices, cameras, lighting, voice assistants and family controls.
Smart-home setup
Connect compatible lighting, cameras, plugs and voice assistants.
Parental controls
Age-appropriate device settings, family accounts and network-level controls.
Backup and photo protection
Simple backup plans for family documents, photos and important device data.
Technology purchasing advice
Choose compatible products before spending money on the wrong equipment.
BUSINESS SERVICES
Business systems, support, cloud and security
Flexible help for small teams that need professional IT support without a large managed-services contract.
BUSINESS SERVICE 01
Microsoft 365, Cloud & User Support
A practical on-demand IT contact for your business.
Support for business email, accounts, Microsoft 365 applications, SharePoint, OneDrive and user access.
Microsoft 365 administration
User setup, email, licences, groups, permissions and day-to-day configuration.
Staff onboarding and offboarding
Create secure access for new starters and remove access properly when people leave.
SharePoint and OneDrive
Improve storage, sharing, permissions and everyday collaboration.
Remote troubleshooting
Resolve common software and configuration problems quickly and securely.
BUSINESS SERVICE 02
Devices, Networks, Backup & Cybersecurity
Practical protection for users, devices and business information.
Improve core security, business connectivity and recoverability without unnecessary complexity.
Intune and device management
Device policies, security baselines and remote protection for compatible business devices.
Business Wi-Fi and networking
Routers, switches, VPN access, printers and tidy small-office network design.
Backup and recovery
Review, configure and test backups for critical business information.
Cybersecurity basics
MFA, access reviews, account hygiene, patching and practical staff awareness.
BUSINESS SERVICE 03
Technology Review & Improvement Planning
Make sensible improvements in the right order.
Review recurring issues, software subscriptions, risks and manual processes to create a realistic improvement plan.
Technology health review
Identify support risks, security gaps, ageing devices and avoidable cost.
Vendor and product comparison
Independent guidance on software, hardware, internet and cloud options.
Documentation
Practical records for systems, devices, subscriptions and important support details.
Staged improvement roadmap
Prioritise the changes that matter now and defer what can safely wait.
WEBSITES & DIGITAL
Useful digital tools for small organisations
Build or improve the customer-facing and internal tools that support your business.
DIGITAL SERVICE 01
Websites, Domains & Business Email
A modern online presence that is clear and maintainable.
Website design and refreshes for small businesses, including practical setup of domains, contact forms and email.
Business website design
Responsive websites focused on clarity, trust and useful customer actions.
Website refreshes
Improve outdated design, mobile behaviour, accessibility and content structure.
Domain and email setup
Connect domains, DNS, professional email and essential security records.
Forms and analytics
Working enquiry forms, basic analytics and practical conversion tracking.
DIGITAL SERVICE 02
Workflow, Integration & AI-Assisted Automation
Reduce repetitive administration with sensible automation.
Connect common tools and simplify small, repetitive processes without building an unnecessarily complex system.
Form and notification workflows
Route enquiries, requests and reminders to the right people and systems.
Microsoft Power Platform
Practical Power Automate and Power Apps solutions for suitable small workflows.
AI-assisted administration
Use approved AI tools for drafting, triage, knowledge organisation and repetitive tasks.
Integration review
Identify where existing tools can share information and reduce duplicate entry.
Not sure what you need?
Book a free initial assessment and we'll figure out the smartest, most budget-friendly path together.
◆ About 1Touch IT
Business-first support with a founder-led approach
Built for homes and small businesses that want clear, reliable help
1Touch IT exists to deliver practical support without lock-in contracts, confusing jargon or faceless call-centre handoffs. The business is built around a simple idea: technology help should be clear, honest, useful and easy to access when people actually need it.
Across home technology, small-business systems and digital projects, the focus stays on practical outcomes: improve reliability, reduce frustration, protect what matters and recommend only what is genuinely useful.
"Clear communication. Honest recommendations. Reliable solutions. Personal service."
1Touch IT supports homes and small businesses across Greater Sydney, including Western Sydney and Parramatta, with remote support available where appropriate. Founder experience remains part of the story, but the website is designed to lead with what the company does and how it helps.
Founder and technical background
Read the founder background as a secondary reference while the main website stays focused on the business, the services and HomeLife Hub.
◆ Request Support
Get a free, budget-friendly estimate
No complex contracts. Tell us what's broken or needs setting up, and we'll handle the rest on a strict No Fix, No Fee basis.
Let's get you sorted
Reach out and 1Touch IT will personally review your request, usually within a few hours.
Service Area
Greater Sydney, NSW
Phone
0416 XXX XXX
Email
nareshadhikari06@gmail.com
Availability
7 days · including evenings
✓ No Fix, No Fee — zero-risk diagnostics where the issue is genuinely unfixable
✓ 100% Ad-Hoc — pay only for what you need
✓ Free initial assessment — no obligation before quoting
✓
Request received!
Thanks for reaching out. 1Touch IT will review your request and get back to you shortly, usually within a few hours.
◆ FAQ
Common questions
If I diagnose a software or hardware issue and it turns out to be genuinely unfixable, you pay nothing for the diagnostic work. You only ever pay when there's a real, working result.
Never. Everything is 100% ad-hoc and pay-as-you-go. No retainers, no lock-ins, no minimum spend. You reach out when you need help, and that's it.
Greater Sydney, with a focus on Western Sydney and the Parramatta region. Many issues can also be resolved remotely, wherever you are in Sydney.
Yes. I offer evening and weekend availability specifically to minimise downtime for busy households and small businesses.
Absolutely. From family Wi-Fi and smart home setups to Microsoft 365 and Intune device management for small teams — the same engineering precision applies either way.
Many software, Microsoft 365, and configuration issues can be resolved quickly and securely over the internet using remote desktop tools — often same-day and at a lower cost than an on-site visit.
◆ Founder Background
Naresh Adhikari founder background
The founder perspective behind 1Touch IT, including the service mindset, technical background and experience that shape how the business supports clients.
Sydney, Australia
nareshadhikari06@gmail.com
0416 XXX XXX
The person behind the company
Practical support with a strong service mindset
1Touch IT is shaped by experience across technical support, end-user computing, Microsoft 365, Azure, networking and day-to-day IT operations. That background helps the business approach problems with a balance of structure, responsiveness and plain-language communication.
The founder view behind 1Touch IT is simple: support should feel personal, clear and outcome-focused. The aim is not to overwhelm clients with technical language, but to make the right decisions easier and the right solutions more reliable.
Formal study and certifications remain part of the technical foundation, but the real value comes from applying that experience in a practical way for homes, small businesses and digital projects across Greater Sydney.
◆ Skills & Abilities
Core technical skills
A practical mix of cloud, support, infrastructure, systems administration, and customer-facing IT skills.
Microsoft 365 & Azure
Tenant administration, user access management, Azure Administrator Associate certified.
Networking
CCNA certified — LAN/WAN, routing, switching, Wi-Fi and VPN connectivity.
Active Directory
User accounts, permissions, group policy and access management.
End-User Computing
Windows, macOS, Android and iOS support, deployments and troubleshooting.
Backup & Recovery
Azure Backup, Veeam, data protection and disaster recovery setups.
IT Service Delivery
ITIL Foundation — ticketing, incident resolution, documentation and SLAs.
◆ Experience in Practice
Experience that shapes how the business works
Roles across technical support, desktop engineering, IT operations and user-facing service continue to influence how 1Touch IT supports clients today.
IT Technology and Support Officer
Carers NSW
- Administer and maintain networks, systems, end-user devices, and day-to-day business IT services.
- Support backup, security, upgrades, documentation, staff training, and IT asset management activities.
- Work with colleagues across the organisation to resolve technical issues and improve system efficiency.
EUC Field Service Engineer
Transport for NSW
- Supported end-user computing environments, field devices, deployments, and enterprise troubleshooting.
- Delivered responsive user support in a fast-paced workplace technology environment.
Onsite Desktop Engineer
FUJIFILM Business Innovation Australia
- Provided support across Windows, Android, iOS, and Mac environments, including remote and onsite resolution.
- Handled ticketing, software troubleshooting, Active Directory access, Office 365 support, and VPN connectivity.
- Maintained strong client relationships while delivering reliable technical support and documentation.
IT Support Technician
ICTBS / The ictX
- Installed and configured hardware, software, printers, scanners, user accounts, and Microsoft 365 services.
- Supported Active Directory, Azure backup, Veeam backup, VPN access, service requests, and user troubleshooting.
- Provided technical support by phone, email, and remote access while maintaining strong customer service.
Need founder credentials or background context?
Use this page as a secondary reference while the main website remains focused on 1Touch IT services and HomeLife Hub.
Connect on LinkedIn →